Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Reply Warranty

  • Our team of specialists will try their best to reply to your support enquiries within less than 1 hour. If, however, the difficulty you have stumbled upon calls for some help from the Admin =Dept,= we will address the ticket to the administrator on shift and will post a note to inform you.

  • Top quality support service
  • Top–quality Technical Support Service

  • We are on line for you day and night to provide you with guidance and customer support and to help you with any issue that you could possibly stumble upon as you are handling your virtual server. We will help you with all pre–configured software, including your Operating System, server administration panel (with regards to the VPS type) and the Site Control Panel produced entirely by us.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Site Control Panel that is included without charge with your VPS has an incorporated collection of articles. One can find a variety of descriptive how–to tutorials and a choice of step–by–step video lessons that illustrate all the normal site administration responsibilities. You can view them by clicking on the Help or Video buttons in the top right corner of each Control Panel section.