Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Site Control Panel you’ll find an in–depth Help Center section featuring loads of help articles and commonly asked questions. They are answered by our support team of professional techs. Simply type in your question and our clever software will offer you the best possible answer.

  • Top quality support service
  • Instructional Video Clips

  • If you’d rather see how a task is completed or how a problem is settled, instead of just reading about it, then check out our collection of educational video tutorials. They address different topics and will help you swiftly understand how to work with the Site Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a round–the–clock help desk support service and a 1–hour support ticket response guarantee. Our capable support engineers will be online for you day and night to answer your queries and to troubleshoot any problem that you may possibly have. Just submit a help request from the Help Center and we’ll get back to you in a flash.