Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum one hour. In case your trouble ticket or email calls for further assistance from an administrator, we will without delay forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Managed Services package, any of the tasks included there will be executed at a time that suits you.
A First–Rate Tech Support Service
- We will be online for you 24/7 to reply to any queries that you may have with regard to our Site Control Panel or any of the apps that we have preinstalled for you on the dedicated server. In case you also need assistance handling server administration tasks, take a look at our Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, plus installation and troubleshooting services.
An Intuitive Help Section
We have equipped the Site Control Panel with an elaborate knowledge base, which includes in–depth explanations of all its features and functionalities. Besides, we have prepared in–depth video tutorials that will further demonstrate to you how to carry out a given task or resolve a frequently encountered problem. All the help articles and the tutorial video clips are readily reachable from each section of the Site Control Panel via the Help and Videos buttons located in the upper right corner.