A 99.9% Server Uptime
Our shared website hosting platform is based on a secure, top–quality hardware configuration and a significantly customized Linux version. That’s why, regardless of what your website is, or how many visitors you’ve got, or even if there’s a denial–of–service attack, our physical servers will remain up and your websites will stay accessible online.
Our shared website hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components built by Juniper. Furthermore, on every router, we’ve set up a firewall with an elaborate algorithm so as to filter all dubious requests.
Therefore, in each of our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your cash at risk, you can’t feel really secure. This is why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. If you do not feel pleased with our hosting service or in case you want to get a more robust hosting solution, like a VPS servers or even a dedicated servers – you will receive your money back in full, without any hidden costs or reimbursement taxes.
24/7 Technical Support
If you own a hosting company, your customer service technicians are very important. This is exactly why we’ve attentively gathered a very proficient group of technical support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All support requests are responded to in under one hour and our average response time is well under 20 minutes!