The presence of the customer and tech support that a shared website hosting company offers will tell you a lot about the services which they provide too. In the event that you can use just e-mails and tickets, you have most probably come across some reseller not the actual website hosting supplier. When this is the case, you will have to wait for several days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for additional assistance. If the provider offers different ways of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. So you will get timely assistance and high quality support since they will have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it is always much better to be able to contact your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
Our shared website hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our web hosting services before you make a purchase or you are an existing client and you have any question or a difficulty, you can contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical issues or any matters which need longer time to analyze and fix. In contrast to a number of other web hosting service providers, our trouble tickets have a warranted maximum reply time of just one hour, so no matter what your problem is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer feature 24/7 customer and tech support, which means that regardless of what problem you have, you will be able to contact us and we'll give you a hand quickly. Our guaranteed response time for any email or ticket that you open through your Hepsia web hosting Control Panel is 1 hour; typically the reply time rarely is more than twenty minutes. Furthermore, we have phone support with several local numbers internationally and a live chat, which means that you're able to get in touch with us and get more information about our services even if you don't have an account yet. We can help you with any question or an issue you may have - payment methods, plan features, email configuration, website hosting account settings, etcetera. If you use our services, you won't ever experience a scenario where you need to wait for a couple of days to get an issue solved like you will need to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not need to wait for more than 1 hour so as to get help for any kind of issue that you may have with the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets which you open via your billing Control Panel or email messages that you send to our tech support team. We also have local phone numbers in several countries around the world plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or problem is, there is always someone to help you out promptly. In the event that you need help with third-party software, that you cannot deploy or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you can get in touch with us anytime using different channels and the max time that you'll need to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any basic questions or you would like to find out about our services before you order, you may also employ our live chat or you could call one of the local numbers that we have in various countries around the globe. If you'd like to receive help with third-party software that you are unable to set up or run efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.