In case you’ve got a site, a problem may always occur and it does not automatically need to be connected with the hosting service itself. For instance, something may go wrong when you bring an Internet app up to date or some crucial content can be modified or deleted by mistake. Whatever the nature of the problem may be, you’ll have to get in touch with the respective customer care staff and request them to retrieve a backup or to help you resolve the problem that you’re experiencing. How timely they will do it will predetermine the interval of time that your sites will be inaccessible. For certain sites such as community websites or Internet shops, a recurrent outage duration often means losing visitors and cash. That’s why, it’s of critical importance that you use the services of a web hosting company that offers not only a very good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting
include a 60-minute response time guarantee, so regardless of what inquiry or issue you might have, we’ll always be there to help you out. The fact is, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer support team members are available 24/7, even on public holidays and weekends, which implies that you’ll receive instant assistance at all times. We realize precisely how precious time can be, so by the time we answer your ticket or email, we’ll have probed into the matter and, if we haven’t come up with a solution, we will supply you with more information about what you have to do on your end – if the circumstances require this. With our support services, you can be certain that there will be someone to help you out instantly, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a customer support ticket through your hosting Control Panel or write an email associated with your semi-dedicated server
, you will obtain a response within less than 1 hour. You can touch base with us whenever you need in regards to general, technical or billing matters and because of the fact that we’re available 24x7x365, you will invariably obtain assistance in a well-timed manner. Based on the particular issue or question, we’ll give you more information, eliminate the complication if it’s been caused by something that is within our reach or advise you on what actions to take in case you have to change a specific setting for a web-based app that we cannot access. You can forget about waiting for a day for every single reply. In reality, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.